NETCLOUD24 · Industry solutions
Make your team's work and customer service easier. We help you connect workstations, applications, documents and remote access into an environment that suits the way your service company operates.
A SCOPE TAILORED TO YOUR NEEDS
We learn how to accept orders, plan work and provide information to customers. We provide data needed in the office and in the field. The project may involve organizing current tools or integrating them, without replacing everything at once. First, we select the areas where the problem most affects the timeliness and convenience of everyday work.
Tickets, documents and task statuses should not depend on access to one private mailbox. We help plan roles, authorizations and the method of transferring matters. Integration with CRM, ERP or a dedicated application can reduce the re-entering of information. The user should know where the current version of the data is and who is responsible for the next step.
Remote access requires appropriate accounts, devices and connections. We select the model of working with applications and files to suit the team's needs. We take into account login security and blocking access when changing duties. If some activities are performed on the phone, tests should also cover this method of operation, and not only the administrator's computer.
Backups, updates and documentation help you maintain access to the systems your business needs. We set recovery priorities and how to report failures. We link the scope of protection to the applications and data storage locations actually used. Thanks to this, files remaining on a single workstation do not disappear from the plan just because the server has been properly backed up.
New employees, departments and service types change infrastructure requirements. We can prepare a job standard, an access list and a plan for implementing subsequent people. In the maintenance model, we establish user support and environment administration. Reviewing reports and tool usage allows you to identify further improvements based on actual work.
FROM NEED TO SOLUTION
A service company may need one place for orders, documents and customer history. The sample project organizes the receipt of cases, the assignment of a technician and the transfer of work results. In the pilot, we check the use of the telephone and the flow of information between the office and the person providing the service.
TRANSPARENT COOPERATION
We collect requirements, dependencies and limitations. We determine the goal and data needed to prepare the scope of work.
We prepare a solution according to the agreed plan. Tests confirm that the scenarios needed by users work.
We document the findings and results of work. We can plan further administration, support and development of the environment.
The scope of "Workplace and user support" and the area of "Order applications and CRM" are worth assessing together with the current systems. A common list of dependencies helps indicate needed accesses, contact persons and activities that require prior preparation.
For tasks involving "Electronic document circulation", we determine what data and resources are needed for testing. Acceptance scenarios should correspond to users' daily work and indicate how to recognize the correct result.
The "Secure remote access" area requires agreement on responsibility and the method of introducing changes. If the project combines several teams or suppliers, we describe the boundaries of their tasks and how information about the problem is communicated.
Before starting work, we will determine the needs of users and priorities related to the daily work of the company. To start with, you will need: a list of the applications and devices you use and examples of situations that require improvement. After a joint review, we will be able to prepare a plan that meets the needs of your team.
ANSWERS BEFORE STARTING WORK
Yes. The scope may cover several positions and selected applications. It is worth establishing a standard from the beginning, which will make it easier to add users later.
We can analyze the current workflow and select a tool or integration. First, we establish roles, statuses and information needed to handle the case.
We select the access and support model depending on the devices and applications used. Tests should take into account the conditions in which the team actually works.
RELATED AREAS
Do you have questions about our services or need a quote? Write to us and we will respond as soon as possible.
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street Mickiewicza 13
32-545 Karniowice, Poland
NIP: 6282281064